If a student wants to suspend their place on the course to a future cohort, or is considering a suspension, they will have to inform the Student Services Team as soon as possible. There is an official step-by-step process that is required to be completed in full for a suspension to be processed. Please see the steps below:


Step One: Making Us Aware


Inform Student Services of your suspension request or concern via phone or email; it is important to detail your reasoning behind your wish to suspend, so they are able to help you as much as possible. Contact details can be found below:


Book an Appointment: https://www.diploma-msc.com/page/student-support-appointments

Email us:                       support@learna.ac.uk 

Phone us:                     +44 (0) 2921921312  select option 1 on the operator


Step Two: Suspension Form


Once Student Services respond, you will be issued an official form to complete by the Head of Student Services, which should be completed in full with the correct information and sent back as soon as you are able to. The completed form will then be reviewed accordingly. 


Step Three: Exit Call


The final stage of the suspension process is to have an exit call with a member of the Student Services Team who welcome any feedback that you may have and will talk through potential other options, should you wish to change your mind at any point. After the call has taken place, and there is no required information outstanding, the suspension can then be officially processed. 


Please Note: There are several things to keep in mind once a deferral has been confirmed:


  • The deposit you previously paid will be transferred onto the new cohort of your course.

  • Your Moodle Account becomes suspended until you return to study with us.

  • Please ensure that communication is consistent in order to have a successful suspension.

  • Students that suspend can only return a year after the cohort they have suspended from - for example, if you suspend your studies from the March 2020 cohort, you will return in the March 2021 cohort.

  • Students can continue from any Modules that have not been participated in - for example, if you completed and passed Modules 1 and 2, you will return to study Module 3 at the same time as the respective cohort.

  • We request that you do make us aware of your desire to defer your place on the course if you wish to suspend, as students risk being discontinued at the Award Board and considered AWOL if they do not officially suspend.