We appreciate that it can be stressful when a technical error occurs when looking to submit your work. Whilst we hope this never happens to you, we are committed to supporting students through such events.
Should you encounter any technical errors that obstruct you from uploading an assignment or completing the examination, please do the following:
- Take a printscreen, image or video of the issue immediately. This needs to include a date and time stamp to evidence the technical error. Without evidence, the submission risks being capped at the pass percentage for your course.
- Keep a copy of the work you were intending to submit and make no post-deadline edits.
Then, forward these documents to us at support@learna.ac.uk.
We will investigate this on a case-by-case basis to come to a conclusion on how to best support the individual. Additional relevant information will be given in our correspondence upon contact.
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