We welcome student feedbackas a mechanism to drive change and improvement. As a part of this, we request that students complete the 'End of Module Survey' after each module for anonymous and careful review by our Quality Assurance team, allowing us to make informed changes.
In the unfortunate event that a student feels more strongly than this and is dissatisfied with any aspect of our service at Learna, they can look to make a formal complaint.
We aim to ensure complaints are dealt with promptly and courteously. Complaints will be treated as confidential and we will keep you updated on the progress of your complaint as it is processed.
Before you make a complaint please read our official Students Complaints: Policy and Procedure document, accessible within your Student Handbook. You can find this by finding your course through the “Get Set for Success” page, accessible on the top bar in Moodle.
As covered in this document, you can then email our Student Services team with the complaint details and any other stipulants highlighted in our Student Complaints: Policy and Procedures.
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