The University of South Wales IT Support Team is an important point of contact for several reasons.  They can:


  • Help if you are struggling to access any part of the USW website
  • Assist with password resets, as they can provide temporary passwords for direct access
  • Help with the enrolment process at the start of the course, and liaising with the enrolment team to 'unblock' student accounts as necessary
  • Update your mobile number (if this is preventing you from completing the 2-step authentication) 
  • Deal with all queries if you are struggling to access USW platforms, such as The Advice Zone, and USW FindIT / Library, for example.


The USW IT Support Team are in a better position to help with queries such as the above, as we do not have direct access to their platforms from an administrative perspective. 


Should you need to contact them, please do so using the details below:

       

USW IT Support: https://its.southwales.ac.uk/it-support/ 


USW IT Helpline: +44(0) 1443 482882 press 1 for the English language